TO YOUR DOOR / SHIPPING

Thank you for placing your order today with Port Royale. You have made a great decision! Our new partners UPS, will now deliver your seafood right to your door within 24 hours. Free shipping is offered on most local ground delivery areas, otherwise your UPS shipping charge can be seen at checkout.  We do suggest ordering in advance if possible and especially during any major holiday. Don’t forget your friends and family, gift certificates make great presents!

Orders placed Monday through Thursday before 12 PM EST will ship to arrive the next day. Orders placed after 12 PM Friday through Sunday will ship Monday to arrive on Tuesday.

Where Available, For an additional $ 25.00 surcharge, We can arrange a Saturday UPS delivery when order is placed no later than Friday 12 PM EST. Please add UPS Saturday Delivery to your CART at CHECKOUT.

Frozen items are shipped as “frozen” but could be partially thawed upon delivery. Frozen products will be kept very cold during transit.

We accept Visa, Mastercard, and Paypal.

Item are sold guaranteed to be fresh when delivered. If you aren’t happy with the quality of your products, simply contact us Toll Free, Within 24 Hours at (800) 683-FISH (3474).

We do not pay claims on delivery delays due to any situation that is beyond human control.

How your order is packed for shipping

Your completed order is chilled by using individual reusable gels then packed with-in Styrofoam and corrugated boxes that are specifically made for shipping seafood safely. Your fresh boxed seafood should remain chilled for up to 36 hours but once received should be unpacked immediately and refrigerated properly.

If you are unsatisfied with your delivery please notify us within 24 hours.

Please do not refuse delivery or return any product without contacting customer service or your seafood specialist.